This Privacy Policy explains how Clean Sweep Pros handles personal data in connection with its residential and office cleaning services, including move-in and move-out cleaning, and the use of the website skintruckfriend.lifestyle. It applies to information collected from customers, prospective customers, and other individuals who contact us or interact with our services in Brazil.
Subject to applicable law, you may request access to your data, correction of incomplete or inaccurate information, deletion of data that is no longer needed, restriction of certain processing, or confirmation of how we use your information. You may also object to processing in limited situations and ask about the handling of your data.
To exercise a right, send a clear request using the contact details in this policy and describe the data or activity involved. We may ask for additional information to verify the request and to protect against unauthorized disclosure. If we cannot fully comply, we will explain the reason where permitted by law.
We keep personal data only for as long as needed to handle inquiries, manage bookings, perform services, maintain records, resolve disputes, and meet legal, accounting, or operational obligations. When data is no longer needed, we delete it or anonymize it where appropriate.
If we make material changes, we will update this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect identification and contact details, property and access information, service preferences, appointment details, payment-related records, communication content, and condition photos when provided. We may also process technical data such as device, browser, and usage information from the website.
We receive data from forms, phone calls, email messages, booking requests, and other communications you send to us. We also obtain limited information automatically when you visit the website, and we may receive operational details from service-related interactions such as scheduling, access confirmation, and completion handover.
We may use cookies and similar technologies that are necessary for site operation, help remember preferences, and support basic analytics or performance review. These tools are used to maintain functionality, understand site use, and improve service administration. We do not rely on cookies to collect more information than is needed for these purposes.
You can usually manage cookies through your browser controls, including blocking, deleting, or restricting certain cookies. Some website functions may not work properly if cookies are disabled. Where required, we may also present cookie choices through on-site controls.
We use personal data to respond to inquiries, prepare quotes, review property conditions, confirm scope and access, schedule and carry out cleaning visits, complete handover records, manage payments, maintain internal records, improve website operation, and meet legal or accounting obligations. We may also use data to address service issues, prevent misuse, and support communication before and after a project.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record management, or other administrative functions. These recipients may process data only for the tasks we assign and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, enforce agreements, or support investigations involving fraud, security, or misuse. We may also share information where disclosure is needed to complete a transaction or to preserve evidence related to a claim or complaint.
